<%NUMBERING1%>.<%NUMBERING2%>.<%NUMBERING3%> PRTG Manual: Use Multi-Factor Authentication with PRTG Hosted Monitor

You can use multi-factor authentication with PRTG Hosted Monitor. In combination with an authenticator app that supports the Time-based One-time Password algorithm (TOTP), such as Google Authenticator, you can make your PRTG Hosted Monitor instance even more secure.

Multi-factor authentication is only available in PRTG Hosted Monitor. For more information, see the Knowledge Base: Can I enable multi-factor authentication for my PRTG Hosted Monitor instance?

In this section:

Initial Setup

To set up multi-factor authentication for your PRTG Hosted Monitor instance, open a web browser, go to the PRTG Hosted Monitor Customer Portal, and log in. Then click your account in the upper-right corner.

We recommend that you use Google Chrome 75.

You can only enable multi-factor authentication for your own user account here. To enable or disable multi-factor authentication for all users of your PRTG Hosted Monitor instance, go to Manage Subscription. For more information, see section Manage a PRTG Hosted Monitor Subscription.

Account Overview

To enable multi-factor authentication, click .
If you enable multi-factor authentication for the first time, you must log in again.

Provide the credentials you entered when you signed up and click Log In, or use single sign-on (SSO) and continue with your Google, Amazon, or Windows account via the respective button.

Scan QR Code

Scan the QR code with your authenticator app and enter the passcode from the authenticator app in the field below the QR code.
If your authenticator app is unable to scan the code, see Manually Enter the QR Code for more information.

Recovery Code

You receive a recovery code. Make sure to save it somewhere safe. Click the check box to confirm that you have safely recorded the code.
Click to log in to the PRTG Hosted Monitor Customer Portal.

If you lose your recovery code, contact the Paessler support team.

Manually Enter the QR Code

If your authenticator app is unable to scan the QR code, click Trouble scanning?.

Manually Enter the QR Code

Follow the instructions in your authenticator app to manually enter the code.
Enter the one-time passcode that your authenticator app generates in the Enter your passcode here field.
Click to continue.

After you set up multi-factor authentication, the next time you log in to the PRTG Hosted Monitor Customer Portal, you see an additional login screen.

Enter the 6-digit code from your authenticator app.

Select the check box next to Remember this browser if you do not want to enter the code in this browser every time you log in.
This applies for 30 days. If you clear your browsing data such as cookies during this time, it no longer applies.